Alerts › Help

Notifications are on but nothing arrives

Start here: which half is broken?

There are two halves to a notification - us getting it to your browser, and your device putting it on screen. Because you opened this page, a Local test button is on the Alerts page for the next 24 hours. It separates the two halves, and it is the fastest way to find out which one is at fault.

1. Allow your browser to show notifications

This is the most common cause by a distance, and the most confusing, because everything looks correct from inside the browser. There are two separate permissions:

• You allow licencedesk.es to notify you - this is the prompt you clicked.
• Your computer allows the browser to display notifications at all - this one is easy to have never granted.

If the second is missing, we send the notification successfully, the browser receives it, and your operating system quietly discards it. No error appears anywhere.

2. Check for a Focus or Do Not Disturb mode

A Focus mode suppresses notifications silently - no error, no trace. Check Control Centre on macOS, or the moon icon on Windows and Android. A scheduled Work focus is easy to forget about.

Quick way to tell: click the clock to open your notification centre. If our notifications are sitting in there but never appeared as banners, everything is working - it is a Focus mode or your alert style.

3. On iPhone or iPad, add the site to your Home Screen

iOS does not deliver web notifications to an ordinary Safari tab. The site has to be installed first:

• Open LicenceDesk in Safari
• Tap Share → Add to Home Screen
• Open it from that new icon, go to Alerts and enable push there

Requires iOS 16.4 or later. If notifications work on your laptop but not your phone, this is nearly always the reason.

Permission is per browser, per device: enabling push on your laptop does not enable it on your phone, and each one has to grant it separately. Delivery is not - once a device has enabled push, it receives every push alert for your agency. So a notification you set up on the laptop will reach the phone too, as soon as the phone has been enabled. The alerts page lists which devices are currently enrolled.

4. If you accidentally blocked the prompt

Once you choose "Block", the site cannot ask again - only you can reverse it. You will see this on the alerts page:

Open your browser's site settings for licencedesk.es, set Notifications to Allow, then reload the Alerts page. You should see the enable button return:

5. It worked before and then stopped

Browsers discard notification subscriptions on their own - after clearing site data, resetting a profile, or a long period without opening the site. We detect this and stop sending to a dead device rather than pretending it is still connected, but we cannot reconnect it for you.

Open the Alerts page on that device and click Enable push again.

6. Office networks

Notifications travel via your browser maker's delivery service. Some office networks and filtered wifi block those addresses. If notifications arrive on mobile data but not on the office wifi, that is the cause, and your IT will need to allow them.

Still nothing? Send us this

Four details, and we can usually identify it without going back and forth:

• Whether Local test shows a notification, and what Send test push reported
• Which device and browser, and the operating system version
• Whether it works on mobile data but not on your office network
• Roughly when you last received one, if you ever did

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